Difficult conversations : how to discuss what matters most
著者
書誌事項
Difficult conversations : how to discuss what matters most
Penguin Books, 2010
10th-anniversary ed., [2nd ed.]
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注記
"With a foreword by Roger Fisher"--Cover
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover
First published in the U.S.A. by Viking Penguin, 1999
収録内容
- Sort out the three conversations
- Stop arguing about who's right: explore each other's stories
- Don't assume they meant it: disentangle intent from impact
- Abandon blame: map the contribution system
- Have your feelings (or they will have you)
- Ground your identity: ask yourself what's at stake
- What's your purpose?: when to raise it and when to let go
- Getting started: begin from the third story
- Learning: listen from the inside out
- Expression: speak for yourself with clarity and power
- Problem-solving: take the lead
- Putting it all together
- Ten questions people ask about difficult conversations
- A road map to Difficult conversations
