Managing for service effectiveness in social welfare organizations
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Bibliographic Information
Managing for service effectiveness in social welfare organizations
Routledge, 2010
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"Transferred to digital printing 2010 by Routledge"--T.p. verso
Includes bibliographical references and index
Description and Table of Contents
Description
This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book's esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.
Table of Contents
Contents
Section One: Overview and Rationale
Introduction
Introduction
Managing for Service Effectiveness in Social Welfare: Toward a Performance Model
Moving Clients Center Stage Through the Use of Client Outcomes
Section Two: Measurement of Client Outcomes
Introduction
Service Effectiveness and the Social Agency
Measuring Clinical Outcomes and Their Use for Managers
Measuring Client Outcomes: The Experience of the States
Management by Measurement: Organizational Dilemmas and Opportunities
Section Three: Social Program Design
Introduction
Design and Development in Organizational Innovation
A Theory of Accountability for the Human Services and the Implications for Social Program Design
Maximizing Effectiveness Through Technological Complexity
Section Four: Managing People
Introduction
Managing People for Enhanced Performance
The Application of Quality of Work Life Research to Human Service Management
Section Five: Managing Information
Introduction
Designing Social Work Management Information Systems: The Case for Performance Guidance Systems
The Effects of Feedback on the Behavior of Organizational Personnel
Planning for Client Feedback: Content and Context
Section Six: Managing Environmental Relations
Introduction
Multiple Constituencies and Performance in Social Welfare Organizations: Action Strategies for Directors
Generic Social Work Skills in Social Administration: The Example of Persuasion
Section Seven: Constraints and Dilemmas
Introduction
Competing Perspectives on the Concept of "Effectiveness" in the Analysis of Social Services
Ethics and the Managing of Service Effectiveness in Social Welfare
Index
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