This is service design thinking : basics, tools, cases

Author(s)

• Stickdorn, Marc
• Schneider, Jakob

Bibliographic Information

This is service design thinking : basics, tools, cases

[Marc Stickdorn, Jakob Schneider and the co-authors]

BIS, 2010

Note

Description based on 2nd printing, 2011

Includes bibliographical references (p. 340-365) and index

Details

• NCID: BB07800414
• ISBN:
  • 9789063692568
• Country Code: ne
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Amsterdam
• Pages/Volumes: 373 p., [2] folded leaves of plates
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC22 : 658.812
• Subject Headings:
  • LCSH : Customer services
  • LCSH : Creative ability in business
  • LCSH : Lateral thinking
  • LCSH : Creative thinking