Developing interactional competence : a conversation-analytic study of patient consultations in pharmacy
Author(s)
Bibliographic Information
Developing interactional competence : a conversation-analytic study of patient consultations in pharmacy
Palgrave Macmillan, 2012
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Note
Includes bibliographical references (p. 247-259) and index
Description and Table of Contents
Description
An unprecedented glimpse into the multidimensional learning processes that take place when novice professionals develop the necessary communication skills for effective task accomplishment. This analysis of authentic patient consultations by pharmacy interns is a significant contribution to research on health communication training.
Table of Contents
Foreword by Cecilia E. Ford Acknowledgements List of Illustrations and Tables Transcription Conventions Introduction PART I: THE PHARMACY PATIENT CONSULTATION Historical Background and Impact on Healthcare Sequential Organization Topics and Topic Management Formulation of Objects and Processes Participation Frameworks PART II: THE DEVELOPMENT OF INTERACTIONAL COMPETENCE Action Sequencing Topic Management Formulation of Objects and Processes Self-Positioning in Participation Frameworks Discussion and Conclusion Bibliography Index
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