Emotional labor and crisis response : working on the razor's edge
著者
書誌事項
Emotional labor and crisis response : working on the razor's edge
M.E. Sharpe, c2012
- : hardcover
- : pbk
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注記
Includes bibliographical references (p. 153-164) and index
Paperback is different size: 23 cm
内容説明・目次
内容説明
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
目次
- Chapter 1 Emotional Labor as Public Good and the State as Harbor of Refuge
- Chapter 2 A Blind Spot in Public Administration Theory ... But Not in Practice (still)
- Chapter 3 Human Capital Issues
- Chapter 4 Communicating Competence and Cultivating Trust
- Chapter 5 Who Gets the Blame? Who Gets the Credit?
- Chapter 6 Of the People
- Chapter 7 Professional Standards and Discretion in Crisis Response
- Chapter 8 Reflections on the "Why," "How," and 'What" of Emotional Labor
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