ITIL service design
著者
書誌事項
ITIL service design
（Best management practice, . ITIL）
TSO, 2011
2nd ed., 2011 ed
- : pbk
- タイトル別名
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Service design
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注記
"OGC (former owner of Best management practice) and its functions have moved into the Cabinet Office part of HM Government"--T.p. verso
"ITIL official publisher, Best management practice product"--P. [1] of cover
Includes index
内容説明・目次
内容説明
In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy. A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition of the 'design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to views of the service catalog.
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