ITIL service operation

著者

• Great Britain. Cabinet Office

書誌事項

ITIL service operation

（Best management practice, . ITIL）

TSO, 2011

2nd ed., 2011 ed

• : pbk

タイトル別名

Service operation

注記

"OGC (former owner of Best management practice) and its functions have moved into the Cabinet Office part of HM Government"--T.p. verso

"ITIL official publisher, Best managment practice product"--P. [1] of cover

Includes bibliographical references (p. 305) and index

内容説明・目次

内容説明

The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BB08320232
• ISBN:
  • 9780113313075
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: xi, 370 p.
• 大きさ: 28 cm
• 分類:
  • LCC : HD9696.67.A2
  • DC23 : 004.0688
• 件名:
  • LCSH : Computer industry -- Customer services -- Management
  • LCSH : Electronic office machine industry -- Customer services -- Management
• 親書誌ID:
  • BB08331421