書誌事項

ITIL service operation

(Best management practice, . ITIL)

TSO, 2011

2nd ed., 2011 ed

  • : pbk

タイトル別名

Service operation

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注記

"OGC (former owner of Best management practice) and its functions have moved into the Cabinet Office part of HM Government"--T.p. verso

"ITIL official publisher, Best managment practice product"--P. [1] of cover

Includes bibliographical references (p. 305) and index

内容説明・目次

内容説明

The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

「Nielsen BookData」 より

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