ITIL service operation

Author(s)

• Great Britain. Cabinet Office

Bibliographic Information

ITIL service operation

（Best management practice, . ITIL）

TSO, 2011

2nd ed., 2011 ed

• : pbk

Other Title

Service operation

Note

"OGC (former owner of Best management practice) and its functions have moved into the Cabinet Office part of HM Government"--T.p. verso

"ITIL official publisher, Best managment practice product"--P. [1] of cover

Includes bibliographical references (p. 305) and index

Description and Table of Contents

Description

The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

by "Nielsen BookData"

Details

• NCID: BB08320232
• ISBN:
  • 9780113313075
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: London
• Pages/Volumes: xi, 370 p.
• Size: 28 cm
• Classification:
  • LCC : HD9696.67.A2
  • DC23 : 004.0688
• Subject Headings:
  • LCSH : Computer industry -- Customer services -- Management
  • LCSH : Electronic office machine industry -- Customer services -- Management
• Parent Bibliography ID:
  • BB08331421