ITIL service operation
著者
書誌事項
ITIL service operation
(Best management practice, . ITIL)
TSO, 2011
2nd ed., 2011 ed
- : pbk
- タイトル別名
-
Service operation
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注記
"OGC (former owner of Best management practice) and its functions have moved into the Cabinet Office part of HM Government"--T.p. verso
"ITIL official publisher, Best managment practice product"--P. [1] of cover
Includes bibliographical references (p. 305) and index
内容説明・目次
内容説明
The ITIL Editions 2011 has been updated for clarity, consistency, correctness, and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
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