Understanding intercultural communication

著者

• Ting-Toomey, Stella
• Chung, Leeva C.

書誌事項

Understanding intercultural communication

Stella Ting-Toomey, Leeva C. Chung

Oxford Univeristy Press, c2012

2nd ed

• : pbk

注記

Includes bibliographical references (p. 267-296) and indexes

内容説明・目次

内容説明

Written in a conversational style, this book introduces students to the foundations of intercultural communication, a vibrant discipline within the field. Authors Stella Ting-Toomey and Leeva Chung take a multicontextual, inclusive approach that balances international and intercultural communication issues against U.S. domestic diversity issues. In addition to emphasizing a value-oriented perspective on intercultural encounters, the text contains a robust ethical chapter, complete with specific guidelines that will help students become ethical intercultural communicators. By integrating current empirical research with lively intercultural examples, the authors ask thought-provoking questions and pose ethical dilemmas for students to ponder. The text offers a sprawling treatment of such topics as ethnic and cultural identity change, culture shock and intercultural adjustment, romantic relationships and raising bicultural children, global identity challenges, and decision-making choices in intercultural ethics. NEW TO THIS EDITION: * Two new special features, "Blog Pic" and "Blog Post," which update all the photos and poignant personal stories found throughout the first edition * A greater focus on the impact of technology on intercultural communication message exchange processes * An updated discussion of multiracial and biracial identity in Chapter 4 * Updates to the popular "Jeopardy Boxes" BL More than 250 new references * "Live-chat," a special boxed feature, which emphasizes the importance of adaptive code-switching in managing intercultural misunderstanding via lively dialogue

目次

• DEDICATION PAGE
• PREFACE
• ACKNOWLEDGMENTS
• ABOUT THE AUTHORS
• PART ONE: FUNDAMENTAL CONCEPTS IN INTERCULTURAL COMMUNICATION
• 1: WHY STUDY INTERCULTURAL COMMUNICATION?
• PRACTICAL REASONS TO STUDY INTERCULTURAL COMMUNICATION
• ADJUSTING TO GLOBAL WORKPLACE HETEROGENEITY
• ADAPTING TO DOMESTIC WORKFORCE DIVERSITY
• ENGAGING IN CREATIVE MULTICULTURAL PROBLEM SOLVING
• COMPREHENDING THE ROLE OF TECHNOLOGY IN GLOBAL COMMUNICATION
• FACILITATING BETTER MULTICULTURAL HEALTH CARE COMMUNICATION
• ENHANCING INTERCULTURAL RELATIONSHIP SATISFACTION
• FOSTERING GLOBAL AND INTRAPERSONAL PEACE
• DEEPENING CULTURAL SELF-AWARENESS AND OTHER-AWARENESS
• CULTURE: A LEARNED MEANING SYSTEM
• SURFACE-LEVEL CULTURE: POPULAR CULTURE
• INTERMEDIATE-LEVEL CULTURE: SYMBOLS, MEANINGS, AND NORMS
• DEEP-LEVEL CULTURE: TRADITIONS, BELIEFS, AND VALUES
• STAMPING YOUR INTERCULTURAL PASSPORT
• 2: WHAT IS INTERCULTURAL COMMUNICATION FLEXIBILITY?
• DEFINING INTERCULTURAL COMMUNICATION: A PROCESS MODEL
• INTERCULTURAL COMMUNICATION PROCESS: OVERALL CHARACTERISTICS
• INTERCULTURAL COMMUNICATION: MEANING CHARACTERISTICS
• PRACTICING INTERCULTURAL COMMUNICATION FLEXIBILITY
• THREE CONTENT COMPONENTS: KNOWLEDGE, ATTITUDE, AND SKILLS
• THREE CRITERIA: APPROPRIATENESS, EFFECTIVENESS, AND ADAPTABILITY
• DEVELOPING INTERCULTURAL COMMUNICATION FLEXIBILITY
• A STAIRCASE MODEL
• AN ESSENTIAL HOOK: A MINDFUL PERSPECTIVE
• DEEPENING INTERCULTURAL PROCESS THINKING
• PROCESS CONSCIOUSNESS: UNDERLYING PRINCIPLES
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 3: WHAT ARE THE ESSENTIAL CULTURAL VALUE PATTERNS?
• FUNCTIONS OF CULTURAL VALUES
• ANALYZING CULTURAL VALUES
• IDENTITY MEANING FUNCTION
• EXPLANATORY FUNCTION
• MOTIVATIONAL FUNCTION
• INGROUP-OUTGROUP EVALUATIVE FUNCTION
• ANALYZING CULTURAL VALUE DIMENSIONS
• DISCOVERING CULTURAL VALUES
• IDENTITY: INDIVIDUALISM-COLLECTIVISM VALUE PATTERN
• POWER: SMALL-LARGE POWER DISTANCE VALUE PATTERN
• UNCERTAINTY: WEAK-STRONG UNCERTAINTY AVOIDANCE VALUE PATTERN
• SEX ROLES: FEMININE-MASCULINE VALUE PATTERN
• ADDITIONAL VALUE ORIENTATION PATTERNS
• VALUE ORIENTATIONS: BACKGROUND INFORMATION
• MEANING: ACTIVITY VALUE ORIENTATION
• DESTINY: PEOPLE-NATURE VALUE ORIENTATION
• TIME: TEMPORAL VALUE ORIENTATION
• INDIVIDUAL SOCIALIZATION DEVELOPMENT
• INDEPENDENT VERSUS INTERDEPENDENT SELF-CONSTRUAL
• HORIZONTAL VERSUS VERTICAL SELF-CONSTRUAL
• INTERNAL VERSUS EXTERNAL LOCUS OF CONTROL
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 4: WHAT ARE THE KEYS TO UNDERSTANDING CULTURAL AND ETHNIC IDENTITIES?
• FAMILY AND GENDER SOCIALIZATION
• FAMILIES COME IN DIFFERENT SHAPES
• GENDER SOCIALIZATION AND INTERACTION PATTERNS
• GROUP MEMBERSHIP: INTERCULTURAL BOUNDARY CROSSING
• THE PROCESS OF ACCULTURATION AND ENCULTURATION
• SYSTEMS-LEVEL FACTORS
• INDIVIDUAL-LEVEL FACTORS
• F2F AND NETWORK-LEVEL FACTORS
• MASS MEDIA-LEVEL FACTORS
• GROUP AFFILIATION AND IDENTITY FORMATION
• CULTURAL IDENTITY CONCEPTUALIZATION
• ETHNIC IDENTITY CONCEPTUALIZATION
• ETHNIC/RACIAL IDENTITY CHANGE PROCESS
• CULTURAL-ETHNIC IDENTITY TYPOLOGICAL MODEL
• RACIAL-ETHNIC IDENTITY DEVELOPMENT MODEL
• MULTIRACIAL AND BIRACIAL IDENTITY
• INTERCULTURAL REALITY CHECK: DO-ABLES
• PART TWO: CROSSING CULTURAL AND COMMUNICATION BOUNDARIES ADAPTIVELY
• 5: WHAT IS CULTURE SHOCK?
• UNPACKING CULTURE SHOCK
• CHARACTERISTICS OF CULTURE SHOCK
• PROS AND CONS OF CULTURE SHOCK
• APPROACHING CULTURE SHOCK: UNDERLYING FACTORS
• INITIAL TIPS TO MANAGE CULTURE SHOCK
• INTERCULTURAL ADJUSTMENT: DEVELOPMENTAL PATTERNS
• THE U-CURVE ADJUSTMENT MODEL
• THE REVISED W-SHAPED ADJUSTMENT MODEL
• CULTURE SHOCK: PEAKS AND VALLEYS
• REENTRY CULTURE SHOCK
• REENTRY CULTURE SHOCK: SURPRISING ELEMENTS
• RESOCIALIZATION: DIFFERENT RETURNEES' PROFILES
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 6: WHAT IS THE CONNECTION BETWEEN VERBAL COMMUNICATION AND CULTURE?
• HUMAN LANGUAGE: DISTINCTIVE FEATURES AND RULE PATTERNS
• DISTINCTIVE LANGUAGE FEATURES: ARBITRARINESS, ABSTRACTNESS, MEANING-CENTEREDNESS, AND CREATIVITY
• MULTIPLE RULE PATTERNS: PHONOLOGICAL, MORPHOLOGICAL, SYNTACTIC, SEMANTIC, AND PRAGMATIC RULES
• APPRECIATING DIVERSE LANGUAGE FUNCTIONS
• THE CULTURAL WORLDVIEW FUNCTION
• THE EVERYDAY SOCIAL REALITY FUNCTION
• THE COGNITIVE SHAPING FUNCTION
• THE GROUP MEMBERSHIP IDENTITY FUNCTION
• THE SOCIAL CHANGE FUNCTION
• VERBAL COMMUNICATION STYLES: A GENERAL FRAMEWORK
• DEFINING LOW-CONTEXT AND HIGH-CONTEXT INTERACTION PATTERNS
• DIRECT AND INDIRECT VERBAL STYLES
• SELF-ENHANCEMENT AND SELF-HUMBLING VERBAL STYLES
• BELIEFS EXPRESSED IN TALK AND SILENCE
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 7: WHAT ARE THE DIFFERENT WAYS TO COMMUNICATE NONVERBALLY ACROSS CULTURES?
• THE IMPACT OF NONVERBAL COMMUNICATION
• MAKING SENSE OF NONVERBAL COMMUNICATION
• ONE CODE, COUNTLESS INTERPRETATIONS
• VERBAL AND NONVERBAL COMPARISONS
• FORMS OF NONVERBAL COMMUNICATION
• PHYSICAL APPEARANCE
• PARALANGUAGE
• FACIAL EXPRESSIONS
• GESTURES
• HAPTICS
• BOUNDARY REGULATIONS
• REGULATING INTERPERSONAL BOUNDARIES
• ENVIRONMENTAL BOUNDARIES
• PSYCHOLOGICAL BOUNDARIES
• REGULATING TIME
• INTERCULTURAL REALITY CHECK: DO-ABLES
• PART THREE: MANAGING CHALLENGES IN INTERCULTURAL RELATIONSHIPS FLEXIBLY
• 8: WHAT CAUSES US TO HOLD BIASES AGAINST OUTGROUPS?
• HUMAN PERCEPTION TENDENCIES: SOME GENERAL PRINCIPLES
• SELECTIVE ATTENTION
• SELECTIVE ORGANIZATION AND LABELING
• SELECTIVE INTERPRETATION
• BIASED INTERGROUP FILTERS: ETHNOCENTRISM AND STEREOTYPES
• ETHNOCENTRISM AND COMMUNICATION
• DISTANCES OF INDIFFERENCE, AVOIDANCE, AND DISPARAGEMENT
• DEVELOPMENTAL MODEL OF INTERCULTURAL SENSITIVITY (DMIS)
• STEREOTYPES AND COMMUNICATION
• STEREOTYPES: WE ARE WHAT WE WATCH
• MARKING INGROUP/OUTGROUP MEMBERSHIP BOUNDARIES
• US VERSUS THEM
• GROUP MEMBERSHIP STRUGGLES
• INTERGROUP ATTRIBUTION BIASES
• SHATTERED LENS: PREJUDICE, DISCRIMINATION, AND RACISM
• PREJUDICE: MULTIPLE EXPLANATIONS AND FUNCTIONS
• PREJUDICED REMARKS OR INNOCENT JOKES?
• FOUR DISCRIMINATORY PRACTICES
• DIFFERENT TYPES OF RACISM
• REDUCING PREJUDICE AND DISCRIMINATION
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 9: HOW CAN WE MANAGE INTERCULTURAL CONFLICT FLEXIBLY?
• INTERCULTURAL CONFLICT: CULTURAL BACKGROUND FACTORS
• CULTURE-BASED CONFLICT LENSES
• INTERCULTURAL WORKPLACE CONFLICT GRID
• INTERCULTURAL CONFLICT PERCEPTIONS
• INTERCULTURAL CONFLICT GOAL ISSUES
• PERCEIVED SCARCE RESOURCES
• INTERCULTURAL CONFLICT PROCESS FACTORS
• DEFINING CONFLICT STYLES
• CROSS-CULTURAL CONFLICT STYLES
• CROSS-ETHNIC CONFLICT STYLES AND FACEWORK
• FLEXIBLE INTERCULTURAL CONFLICT SKILLS
• FACEWORK MANAGEMENT
• MINDFUL LISTENING
• CULTURAL EMPATHY
• MINDFUL REFRAMING
• ADAPTIVE CODE-SWITCHING
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 10: WHAT ARE THE CHALLENGES IN DEVELOPING AN INTERCULTURAL-INTIMATE RELATIONSHIP?
• DEVELOPING INTERCULTURAL-INTIMATE RELATIONSHIPS: INVISIBLE CHALLENGES
• CULTURAL-ETHNIC MEMBERSHIP VALUES
• LOVE EXPECTATIONS AND EXPRESSIONS
• AUTONOMY-CONNECTION ISSUES
• COMMUNICATION DECODING ISSUES
• INTERCULTURAL-INTIMATE RELATIONSHIP ATTRACTION: FACILITATING FACTORS
• PERCEIVED PHYSICAL ATTRACTIVENESS
• PERCEIVED SIMILARITY
• CROSS-CULTURAL SELF-DISCLOSURE COMPARISONS
• ONLINE DISCLOSURE OF AFFECTION
• THIRD PARTY MATCHMAKERS: ONLINE AND MOBILE DATING
• INTERCULTURAL/INTERRACIAL ROMANTIC RELATIONSHIP DEVELOPMENT
• INTERCULTURAL-INTIMATE CONFLICT: OBSTACLES AND STUMBLING BLOCKS
• THE ENCOUNTER: PREJUDICE AND RACISM
• COUNTERING RACISM AND PREJUDICE: COPING STRATEGIES
• RELATIONAL TRANSGRESSIONS AND TERMINATIONS
• RAISING SECURE BICULTURAL CHILDREN
• BICULTURAL IDENTITY STRUGGLES
• CULTIVATING A SECURE MULTIFACETED IDENTITY
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 11: WHAT ARE THE COMMUNICATION ISSUES FACING A GLOBAL IDENTITY?
• WIRED AND ON: THE ROAR OF THE INTERNET
• THE INTERNET AS OUR CENTRAL STATION
• WIRED COMMUNICATION
• THE TRANSFORMATION OF LOCAL AND GLOBAL IDENTITIES
• THE LENS OF TELEVISION: IDENTITY IMITATION
• GLOBAL TELEVISION IMPACT
• BE HIP, BE HOT, AND POP CULTURE IMPACT
• OUTSOURCED BEATS: YOU ARE WHAT YOU CAN DANCE TO
• YOU ARE WHAT YOU WEAR: POP CULTURE AS FASHION
• WHO AND WHAT ARE E.NETIZENS?
• DEFINING THE BACKGROUND OF E.NETIZENS
• CHARACTERISTICS OF AN E.NETIZEN IDENTITY
• THE DIALECTICS PULLS OF AN E.NETIZEN
• SPATIAL ZONE DIALECTICS
• TEMPORAL ZONE DIALECTICS
• THE TIPPING POINT: COMMUNICATION PATTERN CHANGES
• GADGET COMMUNICATION PATTERNS: FAST AND FURIOUS
• SHARING INTIMATE PARTNERS WITH A GADGET
• LANGUAGE STYLES: TEXT, TWEET, TALK
• COMMUNICATING TO BE SOCIAL CHANGE AGENTS
• PRESENT BUT VIRTUAL
• PERSONAL IDENTITIES IN FLUX: THE GLOBAL FACE
• INTERCULTURAL REALITY CHECK: DO-ABLES
• 12: HOW CAN WE BECOME ETHICAL INTERCULTURAL COMMUNICATORS?
• INTERCULTURAL COMMUNICATION ETHICS: CONTEMPORARY ISSUES
• GLOBAL STANDARD PROCEDURE AND LOCAL JUSTICE ISSUES
• CORPORATE RESPONSIBILITY AND LOCAL CUSTOMARY PRACTICE
• CULTURAL VALUE CLASH AND COMMUNICATION PREFERENCE
• MULTIPLE ETHICAL POSITIONS: ASSESSING PROS AND CONS
• ETHICAL ABSOLUTISM POSITION
• ETHICAL RELATIVISM POSITION
• ETHICAL UNIVERSALISM POSITION
• META-ETHICS CONTEXTUALISM POSITION
• BECOMING ETHICAL AND FLEXIBLE INTERCULTURAL COMMUNICATORS
• BECOMING ETHICAL: TEN QUESTIONS TO CONSIDER
• BECOMING FLEXIBLE: FINAL PASSPORT DO-ABLES
• REFERENCES
• GLOSSARY
• INDEX

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詳細情報

• NII書誌ID(NCID): BB08443389
• ISBN:
  • 9780199739790
• LCCN: 2011021033
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xxvi, 326 p.
• 大きさ: 24 cm
• 分類:
  • LCC : GN345.6
  • DC23 : 303.48/2
• 件名:
  • LCSH : Culture shock
  • LCSH : Language and culture
  • LCSH : Cross-cultural orientation