An introduction to human services : policy and practice

著者

• Mandell, Betty Reid
• Schram, Barbara

書誌事項

An introduction to human services : policy and practice

Betty Reid Mandell, Barbara Schram

Pearson, c2012

8th ed

注記

Includes bibliographical references and index

内容説明・目次

内容説明

Complete, up-to-date coverage of social welfare programs and policies with special coverage of how history, politics, and the economy shape these programs This text puts the field of human services into a historical context, provides insights into the social welfare field, and gives concrete examples of how primary intervention strategies are put into daily practice in human service agencies. It presents the many options offered in the field of human services and discusses the stresses that a human service worker will face in day-to-day work, with practical suggestions for avoiding burnout. The text compares the U.S. social welfare systems to systems in other countries, and uses a strong multicultural and social systems approach that distinguishes it from other texts. Teaching & Learning Experience Engage Students - Outstanding pedagogy, including examples, cases, anecdotes, and interviews, keeps students interested. Explore Current Issues - Contemporary issues are incorporated throughout the text to provide students with the most up-to-date coverage; topics include: cyberbullying, immigration, and health care reform. Support Instructors - An Instructor's Manual and Test Bank, Computerized Test Bank (MyTest), and PowerPoint presentations, and BlackBoard and WebCT Test Item File provide instructors with additional support.

目次

IN THIS SECTION: 1.) BRIEF 2.) COMPREHENSIVE BRIEF TABLE OF CONTENTS: Section I: The Context of Human Service Work Chapter 1: What Are Human Services? What Do Human Service Workers Do? Chapter 2: The Changing Nature of the Helping Process Chapter 3: Intervention Strategies Chapter 4: Attitudes/Values, Skills, and Knowledge Chapter 5: Values and Ethical Dilemmas Chapter 6: The Social Welfare System Section II: Implementing Human Service Interventions Chapter 7: Poverty Chapter 8: Working with Diversity Chapter 9: Interviewing Chapter 10: Case Management/Counseling Chapter 11: Facilitating Groups Chapter 12: Program Planning Section III: Thriving and Surviving in This Field Chapter 13: Organizing and Changing Systems Chapter 14: Understanding Legal Issues Chapter 15: Staying Current and Avoiding Burnout COMPREHENSIVE TABLE OF CONTENTS: Section I: The Context of Human Service Work Chapter 1: What Are Human Services? What Do Human Service Workers Do? Human Service Networks Finding the Appropriate Human Services Program Barriers That Prevent People from Getting Help A Paradox Choosing Our Work Role Summary Discussion Questions Web Resources for Further Study Chapter 2: The Changing Nature of the Helping Process Society Shapes Helping Behavior Helping in Western Culture Cycles of Helping Behavior Defined as a Social Problem Defining Problems The History of Human Service Work Summary Discussion Questions Web Resources for Further Study Chapter 3: Intervention Strategies The Concept of Multicausality The Strategies of Intervention Defined Direct-Service Strategies Direct-Service and Systems-Change Strategies Systems-Change Strategies Activities and Tasks Used to Implement Each Strategy Putting Together the Interventions and the Activities Summary Discussion Questions Web Resources for Further Study Chapter 4: Attitudes/Values, Skills, and Knowledge The Professional Helping Relationship The Pyramid Model Attitudes and Values of the Human Service Worker Skills of the Human Service Worker Basic Knowledge of the Human Service Worker Summary Discussion Questions Web Resources for Further Study Chapter 5: Values and Ethical Dilemmas Can Workers Be Completely Unbiased? Dilemmas Surrounding the Value of Self-Determination Some Current Ethical Conflicts Conflicting Views on the Nature of Human Nature Conflicts Caused by Bureaucratic Demands Guidelines for Dealing with Conflicts in a Bureaucracy The Client as Our Employer Social Class Differences between Workers and Clients Conflicts Due to the Variation in National Values in the United States Keeping Values Straight in a Time of War Finding Your Way through the Maze of Ethical Conflicts Summary Discussion Questions Web Resources for Further Study Chapter 6: The Social Welfare System Surveying the Current Scene Social Welfare Programs and Policies Where the Money Comes From Our Vision Summary Discussion Questions Web Resources for Further Study Section II: Implementing Human Service Interventions Chapter 7: Poverty Defining Poverty Raising the Minimum Wage The Increase in Poverty Women, Minorities, and the Elderly Income Instability Children and Poverty The Importance of Social Supports Homelessness Federal Housing Programs Scratching the Surface Homeless Shelters Blaming the Victim Resistance Changes in the Economy Bankruptcy and Foreclosures Summary Discussion Questions Web Resources for Further Study Chapter 8: Working with Diversity An Overview of the Struggle for Equality Understanding Ethnicity Immigration Immigration in the United States Key Elements in the Immigration Debate The Controversy over Bilingual Education in the Schools versus English Immersion Working with Women Working with Gays and Lesbians Working with People with Disabilities Summary Discussion Questions Web Resources for Further Study Chapter 9: Interviewing Characteristics of an Interview Structure of an Interview Recording Summary Discussion Questions Resources for Further Study Chapter 10: Case Management/Counseling All Problems Are Serious Yet Ordinary Goals of the Case Manager/Counselor The Process of Case Management/Counseling Building Supportive Relationships Crisis Intervention Case Management/Counseling in the Era of Managed Health Care Employee Assistance Programs (EAPs) Summary Discussion Questions Web Resources for Further Study Chapter 11: Facilitating Groups Workers as Group Members Establishing and Facilitating a Group: Ten Key Questions Summary Discussion Questions Web Resources for Further Study Chapter 12: Program Planning Basic Tools of the Planning Process Phases and Steps in the Planning Process Summary Discussion Questions Web Resources for Further Study Section III: Thriving and Surviving in This Field Chapter 13: Organizing and Changing Systems Getting to the Source of the Problem: A Parable Dilemmas of the Change Agent Changes Are Generated from the Top Down and from the Bottom Up Methods of Organizing and Changing Systems Summary Discussion Questions Web Resources for Further Study Chapter 14: Understanding Legal Issues Legal Issues That Can Confront a Worker The Law as Resource The Law as Restriction Laws Every Worker Needs to Know Helping Clients Get Their Legal Rights Some Current Legal Issues Summary Discussion Questions Web Resources for Further Study Chapter 15: Staying Current and Avoiding Burnout Burnout Causes of Burnout Some Less-Than-Ideal Reactions to Stressful Conditions Staying Alive-Positive Adjustments Summary Discussion Questions Web Resources for Further Study

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詳細情報

• NII書誌ID(NCID): BB08478645
• ISBN:
  • 9780205838851
• LCCN: 2011017796
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Boston
• ページ数/冊数: xviii, 622 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HV40
  • DC23 : 361
• 件名:
  • LCSH : Social service
  • LCSH : Social case work