Modernizing processes in public administrations : process management in the age of e-government and new public management

著者

    • Becker, Jörg
    • Algermissen, Lars
    • Falk, Thorsten

書誌事項

Modernizing processes in public administrations : process management in the age of e-government and new public management

Jörg Becker, Lars Algermissen, Thorsten Falk

(BPM competence)

Springer, c2012

  • : hardcover

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注記

Includes bibliographical references (p. 320-327) and index

内容説明・目次

内容説明

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

目次

1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. - Bibliography. - Index. - Authors.

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