Modernizing processes in public administrations : process management in the age of e-government and new public management
著者
書誌事項
Modernizing processes in public administrations : process management in the age of e-government and new public management
(BPM competence)
Springer, c2012
- : hardcover
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注記
Includes bibliographical references (p. 320-327) and index
内容説明・目次
内容説明
In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.
目次
1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. - Bibliography. - Index. - Authors.
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