An evaluation of the benefits and value of libraries
著者
書誌事項
An evaluation of the benefits and value of libraries
（Chandos information professional series）
Chandos Publishing, 2012
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注記
Original Swedish language version published by BTJ Förlag, c2008
Includes bibliographical references (p. 173-176) and index (p. 177-180)
内容説明・目次
内容説明
An Evaluation of the Benefits and Value of Libraries provides guidance on how to evaluate libraries and contains many useful examples of methods that can be used throughout this process. There is substantial focus on the importance of goals and objectives, along with advice on strategies that can be used in the case of libraries that may not be well resourced for conducting surveys. The text will be useful as a handbook, and does not assume prior knowledge of finance or economics. A guide on how to conduct a cost-benefit analysis on library services and a discussion on how to use scenario analysis and the persona method is provided, as are examples of customer surveys, for users and non-users alike.
目次
List of figures, tables and boxes
Foreword
Acknowledgements
About the authors
Introduction
Chapter 1: What is benefit assessment?
Performance analysis
Efficiency
Are we doing the right things?
Measuring
Chapter 2: Libraries and the surrounding world
Developing a stakeholder model
Scenario planning
The present situation
The future
Chapter 3: Goals, mission statements and methods
Goals
Mission statements
Choice of method
Benefit shown in a matrix and diagram
The goals are not financial
Chapter 4: Financial benefit assessment
Financial value
Process mapping
Cost analysis
Benefit analysis
Chapter 5: Cost-benefit analysis of one-time investments
Business case
Background and purpose
Description of the solution
Financial analysis
Calculation of the time for the investment to be paid back using payback period and ROI
Risk analysis
Schedule/project plan
Chapter 6: Customer surveys
Legitimacy
The library's image
Identity and profile
Users
Narrative method and storytelling
Storytelling and libraries
Customer survey 1
Customer survey 2
Results
Chapter 7: The persona method
The persona
How to create personas
Using personas
Chapter 8: The balanced scorecard
Concept and background
Working method
Examples of metrics
Pitfalls
Appendix 1: Cost-benefit analysis
Appendix 2: Gothenburg City Library users' survey
Appendix 3: 2008 Attitudes and Knowledge Survey of Gothenburg City Library
Bibliography
Index
「Nielsen BookData」 より