The reference librarian and implications of mediation
著者
書誌事項
The reference librarian and implications of mediation
Haworth Press, c1992
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注記
"Has also been published as the Reference librarian, number 37, 1992"--T.p. verso
Includes bibliographical references
内容説明・目次
内容説明
This informative volume is filled with valuable insights on the reference librarian's role as a connecting link between information seekers and the resources that provide answers to their questions. The Reference Librarian and Implications of Mediation helps librarians become successful mediators by teaching them the best approaches to providing resolutions or guidance to the appropriate resources. Chapters focusing on reference skills, communication abilities, accuracy in responding to specific inquiries, and sensitivity to various groups such as paraprofessionals and nontraditional patrons teach librarians how to become more effective mediators. This provocative book encourages librarians to go beyond merely providing answers or resources to helping clients better understand the physical surroundings, the social or educational context, and the ethical, political and economic climate in which the process takes place. A broad selection of chapters interpret mediation and explore diverse topics including traditional mediation, the impact of information technologies, the need for a human context, and an increasingly diverse group of library patrons requiring mediation services. The Reference Librarian and Implications of Mediation shows librarians how to develop a full understanding of an inquiry, ferret out what a client really needs, and ultimately pursue an appropriate response. Specific chapters cover a wealth of mediation topics including:
a call for a return to client-oriented mediation
electronic reference services
information paraprofessionals
the academic librarian's role in the educational process
relationship between composition teachers and reference librarians
predicting mediation accuracy from user impressions
the influence of a shrinking information economy
academic librarians and mediation in controversial scholarly communication
目次
Contents Introduction
Part I: Traditional Mediation
The Librarian as Mediator
The Reference Librarian as Information Intermediary: The Correct Approach Is the One That Today's Client Needs Today
Back to Basics: Recommitment To Patrons' Information Needs
Mediation in Reference Service To Extend Patron Success
Part II: Mediation and the Electronic World
Books and Screens, Readers and Reference: Bridging the Video Gap
Electronic Reference Services: Mediation for the 1990s
Response to Swan and Evans: Problems and Opportunities
Part III: Specialized Mediation
Information and Research Support Services: The Reference Librarian and the Information Paraprofessional
Response to Hammond: Paraprofessionals at the Reference Desk: The End of the Debate
Breaking Through: Effective Reference Mediation for Nontraditional Public Library Users
Response To Reed: Unequal But Appropriate Service
Mediation and Schemata Theory in Meaningful Learning: The Academic Librarian's Role in the Educational Process
Questions and Answers: The Dialogue Between Composition Teachers and Reference Librarians
Part IV: Mediation and Accuracy
The Reference Librarian as Mediator: Predicting Accuracy Scores From User Impressions
Part V: The Economy and Its Influence
Mediation in a Shrinking Information Economy
Part VI: The Mediator as Guardian
Academic Librarians and Mediation in Controversial Scholarly Communication
Reference Notes Included
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