Citizen, customer, partner : engaging the public in public management

著者

書誌事項

Citizen, customer, partner : engaging the public in public management

John Clayton Thomas

M.E. Sharpe, c2012

  • : hardcover
  • : pbk

大学図書館所蔵 件 / 全6件

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注記

Includes bibliographical references (p. 219-234) and index

内容説明・目次

巻冊次

: hardcover ISBN 9780765627209

内容説明

First Published in 2017. Routledge is an imprint of Taylor & Francis, an Informa company.
巻冊次

: pbk ISBN 9780765627216

内容説明

For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter's content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles - specific advice for public organizations on working with the public as customers, partners, and citizens.

目次

Acknowledgments Part 1. Introduction 1. Citizen, Customer, Partner, and Public Management 2. The Changing Place of the Public in Public Management Part 2. The Public as Customer 3. Providing Customer Service in Public Service 4. Learning about the Public's Needs Part 3. The Public as Partner 5. Coproducing Public Services and Public Value 6. Managing for Coproduction Part 4. The Public as Citizen 7. When Is Public Involvement Desirable? 8. Engaging Representative Participation and Reaching Effective Decisions 9. Techniques for Involving the Public in Decision Making Part 5. Conclusions 10. Implications for Public Managers, the Public, and Democracy Appendix. The Design Principles: Guidelines for Working with the Public

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