Understanding intercultural communication
著者
書誌事項
Understanding intercultural communication
Oxford University Press, c2012
2nd ed., instructor's ed
- : pbk
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注記
Includes bibliographical references (p. 267-296) and indexes
内容説明・目次
内容説明
Written in a conversational style, this book introduces students to the foundations of intercultural communication, a vibrant discipline within the field. Authors Stella Ting-Toomey and Leeva Chung take a multicontextual, inclusive approach that balances international and intercultural communication issues against U.S. domestic diversity issues. In addition to emphasizing a value-oriented perspective on intercultural encounters, the text contains a robust ethical chapter, complete with specific guidelines that will help students become ethical intercultural communicators. By integrating current empirical research with lively intercultural examples, the authors ask thought-provoking questions and pose ethical dilemmas for students to ponder. The text offers a sprawling treatment of such topics as ethnic and cultural identity change, culture shock and intercultural adjustment, romantic relationships and raising bicultural children, global identity challenges, and decision-making choices in intercultural ethics.
NEW TO THIS EDITION: * Two new special features, "Blog Pic" and "Blog Post," which update all the photos and poignant personal stories found throughout the first edition * A greater focus on the impact of technology on intercultural communication message exchange processes * An updated discussion of multiracial and biracial identity in Chapter 4 * Updates to the popular "Jeopardy Boxes" BL More than 250 new references * "Live-chat," a special boxed feature, which emphasizes the importance of adaptive code-switching in managing intercultural misunderstanding via lively dialogue SUPPORT PACKAGE FOR INSTRUCTORS: An Instructor's Manual / Test Bank that contains more than 500 pages of original exercises, activities, up-to-date media resources, classical and contemporary film lists, sample syllabi, and paper assignments. A password-protected Companion Website that features the Instructor's Manual, PowerPoint lecture slides, a Student Success Manual, and links to supplemental material and films.
目次
- Dedication Page
- Preface
- Acknowledgments
- About the Authors
- Part One: Fundamental Concepts in Intercultural Communication
- 1: Why Study Intercultural Communication?
- Practical Reasons to Study Intercultural Communication
- Adjusting to Global Workplace Heterogeneity
- Adapting to Domestic Workforce Diversity
- Engaging in Creative Multicultural Problem Solving
- Comprehending the Role of Technology in Global Communication
- Facilitating Better Multicultural Health Care Communication
- Enhancing Intercultural Relationship Satisfaction
- Fostering Global and Intrapersonal Peace
- Deepening Cultural Self-Awareness and Other-Awareness
- Culture: A Learned Meaning System
- Surface-Level Culture: Popular Culture
- Intermediate-Level Culture: Symbols, Meanings, and Norms
- Deep-Level Culture: Traditions, Beliefs, and Values
- Stamping Your Intercultural Passport
- 2: What Is Intercultural Communication Flexibility?
- Defining Intercultural Communication: A Process Model
- Intercultural Communication Process: Overall Characteristics
- Intercultural Communication: Meaning Characteristics
- Practicing Intercultural Communication Flexibility
- Three Content Components: Knowledge, Attitude, and Skills
- Three Criteria: Appropriateness, Effectiveness, and Adaptability
- Developing Intercultural Communication Flexibility
- A Staircase Model
- An Essential Hook: A Mindful Perspective
- Deepening Intercultural Process Thinking
- Process Consciousness: Underlying Principles
- Intercultural Reality Check: Do-Ables
- 3: What Are the Essential Cultural Value Patterns?
- Functions of Cultural Values
- Analyzing Cultural Values
- Identity Meaning Function
- Explanatory Function
- Motivational Function
- Ingroup-Outgroup Evaluative Function
- Analyzing Cultural Value Dimensions
- Discovering Cultural Values
- Identity: Individualism-Collectivism Value Pattern
- Power: Small-Large Power Distance Value Pattern
- Uncertainty: Weak-Strong Uncertainty Avoidance Value Pattern
- Sex Roles: Feminine-Masculine Value Pattern
- Additional Value Orientation Patterns
- Value Orientations: Background Information
- Meaning: Activity Value Orientation
- Destiny: People-Nature Value Orientation
- Time: Temporal Value Orientation
- Individual Socialization Development
- Independent Versus Interdependent Self-Construal
- Horizontal Versus Vertical Self-Construal
- Internal Versus External Locus of Control
- Intercultural Reality Check: Do-Ables
- 4: What Are the Keys to Understanding Cultural and Ethnic Identities?
- Family and Gender Socialization
- Families Come in Different Shapes
- Gender Socialization and Interaction Patterns
- Group Membership: Intercultural Boundary Crossing
- The Process of Acculturation and Enculturation
- Systems-Level Factors
- Individual-Level Factors
- F2F and Network-Level Factors
- Mass Media-Level Factors
- Group Affiliation and Identity Formation
- Cultural Identity Conceptualization
- Ethnic Identity Conceptualization
- Ethnic/Racial Identity Change Process
- Cultural-Ethnic Identity Typological Model
- Racial-Ethnic Identity Development Model
- Multiracial and Biracial Identity
- Intercultural Reality Check: Do-Ables
- Part Two: Crossing Cultural and Communication Boundaries Adaptively
- 5: What Is Culture Shock?
- Unpacking Culture Shock
- Characteristics of Culture Shock
- Pros and Cons of Culture Shock
- Approaching Culture Shock: Underlying Factors
- Initial Tips To Manage Culture Shock
- Intercultural Adjustment: Developmental Patterns
- The U-Curve Adjustment Model
- The Revised W-Shaped Adjustment Model
- Culture Shock: Peaks and Valleys
- Reentry Culture Shock
- Reentry Culture Shock: Surprising Elements
- Resocialization: Different Returnees' Profiles
- Intercultural reality Check: Do-Ables
- 6: What Is the Connection Between Verbal Communication and Culture?
- Human Language: Distinctive Features and Rule Patterns
- Distinctive Language Features: Arbitrariness, Abstractness, Meaning-Centeredness, and Creativity
- Multiple Rule Patterns: Phonological, Morphological, Syntactic, Semantic, and Pragmatic Rules
- Appreciating Diverse Language Functions:
- The Cultural Worldview Function
- The Everyday Social Reality Function
- The Cognitive Shaping Function
- The Group Membership Identity Function
- The Social Change Function
- Verbal Communication Styles: A General Framework
- Defining Low-Context and High-Context Interaction Patterns
- Direct and Indirect Verbal Styles
- Self-Enhancement and Self-Humbling Verbal Styles
- Beliefs Expressed in Talk and Silence
- Intercultural Reality Check: Do-Ables
- 7: What Are the Different Ways to Communicate Nonverbally Across Cultures?
- The Impact of Nonverbal Communication
- Making Sense of Nonverbal Communication
- One Code, Countless Interpretations
- Verbal and Nonverbal Comparisons
- Forms of Nonverbal Communication
- Physical Appearance
- Paralanguage
- Facial Expressions
- Gestures
- Haptics
- Boundary Regulations
- Regulating Interpersonal Boundaries
- Environmental Boundaries
- Psychological Boundaries
- Regulating Time
- Intercultural Reality Check: Do-Ables
- Part Three: Managing Challenges in Intercultural Relationships Flexibly
- 8: What Causes Us to Hold Biases Against Outgroups?
- Human Perception Tendencies: Some General Principles
- Selective Attention
- Selective Organization and Labeling
- Selective Interpretation
- Biased Intergroup Filters: Ethnocentrism and Stereotypes
- Ethnocentrism and Communication
- Distances of Indifference, Avoidance, and Disparagement
- Developmental Model of Intercultural Sensitivity (DMIS)
- Stereotypes and Communication
- Stereotypes: We Are What We Watch
- Marking Ingroup/Outgroup Membership Boundaries
- Us versus Them
- Group Membership Struggles
- Intergroup Attribution Biases
- Shattered Lens: Prejudice, Discrimination, and Racism
- Prejudice: Multiple Explanations and Functions
- Prejudiced Remarks or Innocent Jokes?
- Four Discriminatory Practices
- Different Types of Racism
- Reducing Prejudice and Discrimination
- Intercultural Reality Check: Do-Ables
- 9: How Can We Manage Intercultural Conflict Flexibly?
- Intercultural Conflict: Cultural Background Factors
- Culture-Based Conflict Lenses
- Intercultural Workplace Conflict Grid
- Intercultural Conflict Perceptions
- Intercultural Conflict Goal Issues
- Perceived Scarce Resources
- Intercultural Conflict Process Factors
- Defining Conflict Styles
- Cross-Cultural Conflict Styles
- Cross-Ethnic Conflict Styles and Facework
- Flexible Intercultural Conflict Skills
- Facework Management
- Mindful Listening
- Cultural Empathy
- Mindful Reframing
- Adaptive Code-Switching
- Intercultural Reality Check: Do-Ables
- 10: What Are the Challenges in Developing an Intercultural-Intimate Relationship?
- Developing Intercultural-Intimate Relationships: Invisible Challenges
- Cultural-Ethnic Membership Values
- Love Expectations and Expressions
- Autonomy-Connection Issues
- Communication Decoding Issues
- Intercultural-Intimate Relationship Attraction: Facilitating Factors
- Perceived Physical Attractiveness
- Perceived Similarity
- Cross-Cultural Self-Disclosure Comparisons
- Online Disclosure of Affection
- Third Party Matchmakers: Online and Mobile Dating
- Intercultural/Interracial Romantic Relationship Development
- Intercultural-Intimate Conflict: Obstacles and Stumbling Blocks
- The Encounter: Prejudice and Racism
- Countering Racism and Prejudice: Coping Strategies
- Relational Transgressions and Terminations
- Raising Secure Bicultural Children
- Bicultural Identity Struggles
- Cultivating a Secure Multifaceted Identity
- Intercultural Reality Check: Do-Ables
- 11: What Are the Communication Issues Facing a Global Identity?
- Wired and On: The Roar of the Internet
- The Internet as our Central Station
- Wired Communication
- The Transformation of Local and Global Identities
- The Lens of Television: Identity Imitation
- Global Television Impact
- Be Hip, be Hot, and Pop Culture Impact
- Outsourced Beats: You are What You Can Dance To
- You are What you Wear: Pop Culture as Fashion
- Who and What are e.netizens?
- Defining the Background of e.netizens
- Characteristics of an e.netizen Identity
- The Dialectics Pulls of an e.netizen
- Spatial Zone Dialectics
- Temporal Zone Dialectics
- The Tipping Point: Communication Pattern Changes
- Gadget Communication Patterns: Fast and Furious
- Sharing Intimate Partners with a Gadget
- Language Styles: Text, Tweet, Talk
- Communicating to be Social Change Agents
- Present but Virtual
- Personal Identities in Flux: The Global Face
- Intercultural Reality Check: Do-Ables
- 12: How Can We Become Ethical Intercultural Communicators?
- Intercultural Communication Ethics: Contemporary Issues
- Global Standard Procedure and Local Justice Issues
- Corporate Responsibility and Local Customary Practice
- Cultural Value Clash and Communication Preference
- Multiple Ethical Positions: Assessing Pros and Cons
- Ethical Absolutism Position
- Ethical Relativism Position
- Ethical Universalism Position
- Meta-Ethics Contextualism Position
- Becoming Ethical and Flexible Intercultural Communicators
- Becoming Ethical: Ten Questions to Consider
- Becoming Flexible: Final Passport Do-Ables
- References
- Glossary
- Index
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