Rethinking public service delivery : managing with external providers
Author(s)
Bibliographic Information
Rethinking public service delivery : managing with external providers
（The public management and leadership series）
Palgrave Macmillan, 2012
- : hardback
- : pbk
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Note
Includes bibliographical references (p. 271-303) and indexes
Description and Table of Contents
Description
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Table of Contents
Introduction
Mapping The Changing Shape of Public Service Delivery
Benefits and Costs: What Government Organizations Seek From External Providers
Motivations and Mechanisms: What External Providers Seek From Government Organizations
Outsourcing and Contracting to Other Organizations
Partnering and Collaboration with other organizations
Calling on Volunteers
Regulatees as Contributors to Social Outcomes
Clients as Co-producers
Managing in Multi-Party Networks of Providers
A Contingency Framework for Decisions about Externalization
Organizational Capabilities for Managing External Provision
Conclusion.
by "Nielsen BookData"
