This is service design thinking : basics, tools, cases

Author(s)

• Stickdorn, Marc
• Schneider, Jakob (Economist)

Bibliographic Information

This is service design thinking : basics, tools, cases

[ed. by] Marc Stickdorn, Jakob Schneider

John Wiley & Sons, c2011

• : pbk

Note

First published: Amsterdam: BIS, 2010

Includes bibliographical references and index

Details

• NCID: BB09975667
• ISBN:
  • 9781118156308
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Hoboken, N.J.
• Pages/Volumes: 373 p.
• Size: 24 cm
• Classification:
  • DC23 : 658
  • NDC9 : 501.83
• Subject Headings:
  • LCSH : Service industries -- Management