IM and SMS reference services for libraries
著者
書誌事項
IM and SMS reference services for libraries
（The tech set / series editor, Ellyssa Kroski, 19）
Facet, 2012
- : pbk
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注記
"First published in the USA by ALA TechSource, an imprint of the American Library Association, 2012."--T.p. verso
Bibliography: p. 95-102
Includes index
内容説明・目次
内容説明
This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training programme for librarians and how to build an internship program to expand the service.
The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service.
Part of the award-winning TECH SET series, this highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.
目次
Foreword - Ellyssa Kroski 1. Types of Solutions Available 2. Planning 3. Social Mechanics 4. Implementation 5. Marketing 6. Best Practices 7. Metrics 8. Developing Trends 9. Recommended Reading.
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