Managing difficult interactions : expert solutions to everyday challenges

著者

    • Harvard Business School. Press

書誌事項

Managing difficult interactions : expert solutions to everyday challenges

(Pocket mentor series)

Harvard Business Press, c2008

  • : pbk

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注記

Description based on 4th printing

"get the facts, identify emotions, respect differences, facilitate resolution" -- on cover

"General management" -- back cover

Includes bibliographical references (p. 77-84)

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