The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry

Author(s)

• Spector, Robert
• McCarthy, Patrick D.

Bibliographic Information

The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry

Robert Spector, Patrick McCarthy

John Wiley & Sons, c2012

2nd ed

• : pbk

Note

Includes index

Details

• NCID: BB10205113
• ISBN:
  • 9781118076675
• LCCN: 2011039735
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Hoboken, N.J.
• Pages/Volumes: v [i.e. xvii], 224 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- United States -- Handbooks, manuals, etc
  • LCSH : Nordstrom (Firm) -- Management
  • LCSH : Department stores -- United States -- Management