The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry

著者

• Spector, Robert
• McCarthy, Patrick D.

書誌事項

The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry

Robert Spector, Patrick McCarthy

John Wiley & Sons, c2012

2nd ed

• : pbk

注記

Includes index

• NII書誌ID(NCID): BB10205113
• ISBN:
  • 9781118076675
• LCCN: 2011039735
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Hoboken, N.J.
• ページ数/冊数: v [i.e. xvii], 224 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC22 : 658.8/12
• 件名:
  • LCSH : Customer services -- United States -- Handbooks, manuals, etc
  • LCSH : Nordstrom (Firm) -- Management
  • LCSH : Department stores -- United States -- Management