Quality service : how America's top companies are competing in the customer-service revolution -- and how you can too

著者

• Denton, D. Keith

書誌事項

Quality service : how America's top companies are competing in the customer-service revolution -- and how you can too

D. Keith Denton

Gulf Pub., c1989

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BB10877698
• ISBN:
  • 0872015513
• LCCN: 89011695
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Houston, Tex. ; Tokyo
• ページ数/冊数: x, 158 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HD9981.5
  • DC20 : 658.5/62
• 件名:
  • LCSH : Service industries -- United States -- Quality control
  • LCSH : Customer services -- United States
  • LCSH : Consumer satisfaction -- United States