Management information systems : moving business forward
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書誌事項
Management information systems : moving business forward
John Wiley & Sons, c2012
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注記
Includes index
内容説明・目次
目次
Chapter 1 Introduction to Information Systems 2 1.1 Why Should I Study Information Systems? 5 1.2 Overview of Computer-Based Information Systems 12 1.3 How Does IT Impact Organizations? 22 1.4 Why Are Information Systems Important to Society? 25 Chapter 2 Organizational Strategy, Competitive Advantage, and Information Systems 42 2.1 Business Pressures, Organizational Responses, and IT Support 45 2.2 Competitive Advantage and Strategic Information Systems 56 2.3 Business-IT Alignment 63 Chapter 3 Data and Knowledge Management 80 3.1 Managing Data 83 3.2 The Database Approach 86 3.3 Database Management Systems 93 3.4 Data Warehouses and Data Marts 100 3.5 Knowledge Management 108 Chapter 4 Telecommunications and Networking 126 4.1 What Is a Computer Network? 129 4.2 Network Fundamentals 132 4.3 The Internet and the World Wide Web 139 4.4 Network Applications 145 Chapter 5 Business Intelligence 172 5.1 Managers and Decision Making 175 5.2 What Is Business Intelligence? 180 5.3 Business Intelligence Applications for Data Analysis 185 5.4 Business Intelligence Applications for Presenting Results 188 5.5 Business Intelligence in Action: Corporate Performance Management 194 Chapter 6 Ethics and Privacy 210 6.1 Ethical Issues 212 6.2 Privacy 218 Chapter 7 Information Security 236 7.1 Introduction to Information Security 238 7.2 Unintentional Threats to Information Systems 241 7.3 Deliberate Threats to Information Systems 245 7.4 What Companies Are Doing to Protect Information Resources 252 7.5 Information Security Controls 255 Chapter 8 Web 2.0 and Social Networks 280 8.1 Web 2.0 Underlying Technologies 282 8.2 Web 2.0 Applications 285 8.3 Categories of Web 2.0 Sites 292 Chapter 9 E-Business and E-Commerce 312 9.1 Overview of E-Business and E-Commerce 315 9.2 Business-to-Consumer (B2C) Electronic Commerce 321 9.3 Business-to-Business (B2B) Electronic Commerce 330 9.4 Electronic Payments 333 9.5 Ethical and Legal Issues in E-Business 337 Chapter 10 Wireless, Mobile Computing, and Mobile Commerce 354 10.1 Wireless Technologies 357 10.2 Wireless Computer Networks and Internet Access 363 10.3 Mobile Computing and Mobile Commerce 370 10.4 Pervasive Computing 378 10.5 Wireless Security 381 Chapter 11 Information Systems Within the Organization 398 11.1 Transaction Processing Systems 400 11.2 Functional Area Information Systems 402 11.3 Enterprise Resource Planning Systems 409 11.4 Reports 414 Chapter 12 Extending the Organization to Customers 428 12.1 Defi ning Customer Relationship Management 430 12.2 Operational Customer Relationship Management Systems 435 12.3 Analytical Customer Relationship Management Systems 440 12.4 Other Types of Customer Relationship Management Systems 441 Chapter 13 Extending the Organization Along the Supply Chain 458 13.1 Supply Chains 460 13.2 Supply Chain Management 463 13.3 Information Technology Support for Supply Chain Management 469 Chapter 14 Acquiring Information Systems and Applications 484 14.1 Planning for and Justifying IT Applications 486 14.2 Strategies for Acquiring IT Applications 491 14.3 The Traditional Systems Development Life Cycle 499 14.4 Alternative Methods and Tools for Systems Development 505 14.5 Vendor and Software Selection 509 Plug IT In 1 Business Processes and Business Process Management 525 PI1.1 Business Processes 525 PI1.2 Business Process Reengineering and Business Process Management 530 Plug IT In 2 Hardware and Software 535 Introduction 535 PI2.1 Introduction to Hardware 536 PI2.2 Introduction to Software 547 Plug IT In 3 Emerging Types of Enterprise Computing 561 PI3.1 Introduction 562 PI3.2 Server Farms 563 PI3.3 Virtualization 563 PI3.4 Grid Computing 565 PI3.5 Utility Computing 566 PI3.6 Cloud Computing 566 PI3.7 Emerging Software Trends 570 Plug IT In 4 Intelligent Systems 575 PI4.1 Introduction to Intelligent Systems 575 PI4.2 Expert Systems 578 PI4.3 Neural Networks 584 PI4.4 Fuzzy Logic 586 PI4.5 Genetic Algorithms 587 PI4.6 Intelligent Agents 588 Plug IT In 5 Project Management 595 PI5.1 Project Management for Information Systems Projects 595 PI5.2 The Project Management Process 598 PI5.3 The Project Management Body of Knowledge 600 Plug IT In 6 Protecting Your Information Assets 607 PI6.1 How to Protect Your Assets: The Basics 607 PI6.2 Behavioral Actions to Protect Your Information Assets 609 PI6.3 Computer-Based Actions to Protect Your Information Assets 613 Index 633
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