Advanced outsourcing practice : rethinking ITO, BPO and cloud services
Author(s)
Bibliographic Information
Advanced outsourcing practice : rethinking ITO, BPO and cloud services
（Technology, work and globalization）
Palgrave Macmillan, 2012
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
Table of Contents
- List of Tables List of Figures Series Preface Acknowledgements Permissions and Credits Notes on Authors and Co-Authors Foreword Time for a Rethink
- Michael J. Salvino Preface
- M.Lacity & L.Willcocks Robust Practices from Two Decades of ITO and BPO Research
- M.Lacity , L.Willcocks & S.Solomon What Providers Say about Establishing the Outsourcing Arrangement
- M.Lacity & L.Willcocks What Providers Say about Managing Outsourced Services
- L.Willcocks & M.Lacity Creating Shared Services in the Private and Public Sectors
- M.Lacity The Changing Role of Client Project Management
- M.Lacity & J.Rottman Best of Breed Versus Bundled Services
- L.Willcocks , I.Oshri & J.Hindle Rural Sourcing and Impact Sourcing
- M.Lacity & J.Rottman Shifting to Cloud Services: Current Challenges and Future Opportunities
- L.Willcocks , W.Venters , E.Whitley & J.Hindle Appendix A: Research Method Appendix B: Glossary Appendix C: References
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