Communicating emotion at work
著者
書誌事項
Communicating emotion at work
（Key themes in organizational communication）
Polity, 2012
- : hbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
目次
List of Figures and Tables. Preface
1 Emotional Connections: Intersections of Communication, Work, and Feeling.
2 Communicating Emotion: Levels of Organization and Forms of Expression.
3 Emotional Occupations.
4 Work Relationships: Getting Emotional with Peers, Supervisors, and Others.
5 Emotion and Organizational Morality.
6 Emotional Trends.
References.
「Nielsen BookData」 より
