Uncommon service : how to win by putting customers at the core of your business

著者

• Frei, Frances
• Morriss, Anne

書誌事項

Uncommon service : how to win by putting customers at the core of your business

Frances Frei, Anne Morriss

Harvard Business Review Press, c2012

• : hbk

詳細情報

• NII書誌ID(NCID): BB11752064
• ISBN:
  • 9781422133316
• LCCN: 2011029760
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Boston, Mass.
• ページ数/冊数: x, 247 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC23 : 658.8/12
• 件名:
  • LCSH : Customer relations
  • LCSH : Customer services
  • LCSH : Service industries -- Management