Managing quality service in hospitality : how organizations achieve excellence in the guest experience

著者

• Ford, Robert Clayton
• Sturman, Michael C. (Michael Craig)
• Heaton, Cherrill P.

書誌事項

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton

Delmar, Cengage Learning, c2012

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BB11903035
• ISBN:
  • 9781439060322
• LCCN: 2010936298
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Clifton Park, N.Y.
• ページ数/冊数: xxvii, 516 p.
• 大きさ: 27 cm
• 分類:
  • LCC : TX911.3.M27
• 件名:
  • LCSH : Hospitality industry -- Management
  • LCSH : Hospitality industry -- Customer services