Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Author(s)

• Ford, Robert Clayton
• Sturman, Michael C. (Michael Craig)
• Heaton, Cherrill P.

Bibliographic Information

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton

Delmar, Cengage Learning, c2012

Note

Includes bibliographical references and index

Details

• NCID: BB11903035
• ISBN:
  • 9781439060322
• LCCN: 2010936298
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Clifton Park, N.Y.
• Pages/Volumes: xxvii, 516 p.
• Size: 27 cm
• Classification:
  • LCC : TX911.3.M27
• Subject Headings:
  • LCSH : Hospitality industry -- Management
  • LCSH : Hospitality industry -- Customer services