Service wisdom : creating and maintaining the customer service edge

Author(s)

• Zemke, Ron
• Bell, Chip R.

Bibliographic Information

Service wisdom : creating and maintaining the customer service edge

Ron Zemke and Chip R. Bell

Lakewood Books, c1989

Note

Includes bibliographical references (p. 333-337)

Details

• NCID: BB11910223
• ISBN:
  • 0943210089
• LCCN: 91190707
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Minneapolis, Minn.
• Pages/Volumes: xii, 344 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services