Managing the guest experience in hospitality

Author(s)

• Ford, Robert Clayton
• Heaton, Cherrill P.

Bibliographic Information

Managing the guest experience in hospitality

Robert C. Ford, Cherrill P. Heaton

Delmar/Thomson Learning, c2000

Note

Includes bibliographical references and index

Details

• NCID: BB1226981X
• ISBN:
  • 0766814157
• LCCN: 99049972
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Albany, N.Y.
• Pages/Volumes: xxiv, 432 p.
• Size: 24 cm
• Classification:
  • LCC : TX911.3.C8
  • DC21 : 647.94/068//
• Subject Headings:
  • LCSH : Hospitality industry -- Customer services