Managing the guest experience in hospitality

著者

• Ford, Robert Clayton
• Heaton, Cherrill P.

書誌事項

Managing the guest experience in hospitality

Robert C. Ford, Cherrill P. Heaton

Delmar/Thomson Learning, c2000

注記

Includes bibliographical references and index

• NII書誌ID(NCID): BB1226981X
• ISBN:
  • 0766814157
• LCCN: 99049972
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Albany, N.Y.
• ページ数/冊数: xxiv, 432 p.
• 大きさ: 24 cm
• 分類:
  • LCC : TX911.3.C8
  • DC21 : 647.94/068//
• 件名:
  • LCSH : Hospitality industry -- Customer services