Service management : operations, strategy, information technology
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Bibliographic Information
Service management : operations, strategy, information technology
（The Irwin/McGraw-Hill series in operations and decision sciences）
McGraw-Hill/Irwin, 2014
8th ed., International ed
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"McGraw-Hill international edition" -- Cover
Statement of responsibilities on cover: James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi
Includes bibliographical references indexes
