9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times : University of York, UK, August 22-26, 2011 : proceedings

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9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times : University of York, UK, August 22-26, 2011 : proceedings

[edited by Ian Hall, Stephen Thornton and Stephen Town]

University of York, 2012

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Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times

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Includes bibliographical references

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