9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times : University of York, UK, August 22-26, 2011 : proceedings
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9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times : University of York, UK, August 22-26, 2011 : proceedings
University of York, 2012
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Proceedings of the 9th Northumbria International Conference on Performance Measurement in Libraries and Information Services : proving value in challenging times
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