Warranty management and product manufacture
著者
書誌事項
Warranty management and product manufacture
（Springer series in reliability engineering）
Springer, c2010
注記
Includes bibliographical references and indexes
内容説明・目次
内容説明
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.
Shows how to make warranty management an effective tool for enhancing customer satisfaction.
Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.
Written by two of the world's leading experts in warranty management.
目次
Introduction and Overview Products and Product Quality Product Warranty Warranty Management Systems Approach to Warranty Management The Role and Use of Data in Warranty Management Warranty Cost Analysis Warranty Considerations in Product Design and Development Implications of Warranty on Production Decisions The Role of Warranty in Marketing Warranty Logistics Reliability Improvement Warranties Financial, Societal, and Legal Aspects of Warranty Warranty Management System Epilogue
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