Service management : an integrated approach

Author(s)

• Gemmel, Paul
• Looy, Bart van
• Dierdonck, Roland Van

Bibliographic Information

Service management : an integrated approach

edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck

Pearson Education, 2013

3rd ed

• : [pbk.]

Note

Includes bibliographical references and index

Details

• NCID: BB1338410X
• ISBN:
  • 9780273732037
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Harlow
• Pages/Volumes: xxxii, 505 p.
• Size: 25 cm
• Classification:
  • DC21 : 338.4068
• Subject Headings:
  • LCSH : Service industries -- Management