Service operations management : improving service delivery

Author(s)

• Johnston, Robert
• Clark, Graham
• Shulver, Michael

Bibliographic Information

Service operations management : improving service delivery

Robert Johnston, Graham Clark, and Michael Shulver

Pearson, 2012

4th ed

• : [pbk.]

Note

"First published 2001"--T.p. verso

Includes bibliographical references and index

Details

• NCID: BB14387577
• ISBN:
  • 9780273740483
• LCCN: 2012008747
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Harlow, England ; Tokyo
• Pages/Volumes: xxii, 462 p.
• Size: 27 cm
• Classification:
  • LCC : HD9980.5
  • DC23 : 658
• Subject Headings:
  • LCSH : Service industries -- Management