Just listen : discover the secret to getting through to absolutely anyone
著者
書誌事項
Just listen : discover the secret to getting through to absolutely anyone
American Management Association, c2010
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注記
Includes index
内容説明・目次
内容説明
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies.Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
目次
CONTENTS
Foreword by Keith Ferrazzi xv
Acknowledgments xvii
SECTION I The Secret to Reaching Anyone
1 Who's Holding YOU Hostage?
2 A Little Science: How the Brain Goes from "No" to "Yes"
SECTION II The Nine Core Rules for Getting Through to Anyone 25
3 Move Yourself from "Oh F#@& to OK"
4 Rewire Yourself to Listen
5 Make the Other Person Feel "Felt"
6 Be More Interested Than Interesting
7 Make People Feel Valuable
8 Help People to Exhale Emotionally and Mentally
9 Check Your Dissonance at the Door
10 When All Seems Lost-Bare Your Neck
11 Steer Clear of Toxic People
SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through
12 The Impossibility Question
13 The Magic Paradox
14 The Empathy Jolt
15 The Reverse Play, Empathy Jolt #2
16 "Do You Really Believe That?"
17 The Power of "Hmmm . . ."
18 The Stipulation Gambit
19 From Transaction to Transformation
20 Side by Side
21 Fill in the Blanks
22 Take It All the Way to "No"
23 The Power Thank You and Power Apology
SECTION IV Putting It All Together: Fast Fixes for Seven Challenging Situations
24 The Team from Hell
25 Climbing the Ladder
26 The Narcissist at the Table
27 Stranger in Town
28 The Human Explosion
29 Getting Through to Yourself
30 Six Degrees of Separation
Afterword
Index
About the Author
Keynotes/Workshops
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