Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

Author(s)

• Wiersema, Frederik D.

Bibliographic Information

Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

edited by Fred Wiersema

（BusinessMasters series）

HarperBusiness, c1998

1st ed

Note

Includes index

Details

• NCID: BB1486770X
• ISBN:
  • 0887307728
• LCCN: 98024870
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xix, 234 p.
• Size: 25 cm
• Classification:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Case studies
• Parent Bibliography ID:
  • BA32228545