Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

著者

• Wiersema, Frederik D.

書誌事項

Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

edited by Fred Wiersema

（BusinessMasters series）

HarperBusiness, c1998

1st ed

注記

Includes index

詳細情報

• NII書誌ID(NCID): BB1486770X
• ISBN:
  • 0887307728
• LCCN: 98024870
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xix, 234 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services -- Case studies
• 親書誌ID:
  • BA32228545