Customer service in libraries : best practices
著者
書誌事項
Customer service in libraries : best practices
The Scarecrow Press, Inc., 2013
- : pbk
大学図書館所蔵 全3件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.
目次
* Introduction by Audra Caplan, Former President of the Public Library Association
* "STARS: Launching a Customer-Service Model in Riverside County" by Mark Smith, Riverside County, CA Library System
* "Technically Speaking" by Karen C. Knox, Orion Township Public Library, MI
* "Reader Advisory at Darien Library" by Alan Kirk Gray, Darien Library, CT
* "The Darien Library's Picture Book Reorganization: A Collection Designed with Patrons in Mind" by Kiera Parrott, Darien Library, CT
* "Service Delivery Chains as a Strategy for Improving Library Customer Service" by John J. Huber, J. Huber & Associates, Tulsa, OK
* "The Collaborative Conversation: Connecting Libraries and Readers using Web 2.0 Tools" by Judi Repman, Georgia Southern University, Statesboro
* "Improving Customer Service by Utilizing an Existing Technology Innovatively" by Adriana Gonzalez, Texas A & M University Libraries, College Station
* "Service is Personal: The Howard County Library System Customer Service Program" by Lewis Belfont, Howard County Library System, MD
* "The Buzz on Patron Service" by Shannon Hodgens Halikias, Lisle Library District, IL
* "Make Your Library Fantastic for Homeschoolers" by Abby Johnson, New Albany-Floyd County Public Library, IN
「Nielsen BookData」 より