Quality : from customer needs to customer satisfaction

Author(s)

• Bergman, Bo
• Klefsjö, Bengt

Bibliographic Information

Quality : from customer needs to customer satisfaction

Bo Bergman & Bengt Klefsjö

Studentlitteratur, c2010

3rd ed

Note

Includes bibliographical references (p. 619-652) and index

Details

• NCID: BB15936568
• ISBN:
  • 9789144059426
• Country Code: sw
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Lund
• Pages/Volumes: 658 p.
• Size: 23 cm
• Classification:
  • NDC9 : 509.66
  • LCC : HF5415.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Quality control
  • LCSH : Consumer satisfaction