Resolving conflicts at work : a complete guide for everyone on the job
著者
書誌事項
Resolving conflicts at work : a complete guide for everyone on the job
Jossey-Bass, 2001
- : pbk
注記
Originally published: 2000
Includes bibliographical references and index
内容説明・目次
内容説明
Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts--and the process of resolving them--can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.
目次
Preface. Introduction: 8 Paths from Impasse to Transformation. Path 1. Understand the Culture and Context of the Conflict. Path 2. Listen with Your Heart. Path 3. Embrace and Acknowledge Emotions. Path 4. Search Beneath the Surface for Hidden Meaning. Path 5. Separate What Matters from What's in the Way. Path 6. Learn from Difficult Behaviors. Path 7. Solve Problems Creatively and Negotiate Collaboratively. Path 8. Explore Resistance and Mediate Before You Litigate. Index. About the Authors.
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