CiNii Books - Investigative interviewing : the conversation management approach

Investigative Interviewing: the Conversation Management Approach provides you with the knowledge, understanding, and tools to facilitate maximum disclosure by any interviewee in order to achieve your investigative aim and objectives. At its core, the Conversation Management Approach embodies a commitment to transparency and ethical conduct, as well as respect for the individual and professional expertise: qualities that make it applicable to any investigative context, whether conducted by the police or by private investigative agencies, both in the UK and internationally. The second edition of this highly successful book presents a hands-on, 'how to' guide to interviewing a wide range of interviewees (witnesses, suspects, informants and other individuals in special circumstances), underpinned by the world-renowned PEACE model for investigative interviewing. It includes straightforward explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion and negotiation; the processes of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail, and how to ask the right question at the right time in the right way.

Table of Contents

1. The Conversation Management Approach to Investigative Interviewing
2. Remembering and Forgetting Offence-Related Experience
3. Conversation: From Everyday Talk to Ways of Relating and Changing Minds
4. Telling and Listening: Disclosing and Making Sense of Disclosed Detail
5. RESPONSE: Mindful Behaviours for Relationship Building
6. Managing Information
7. Active Listening, Observing and Assessing
8. Right Person, Right Place to Interview, Right Time to Interview, and Right Duration of Interviewing
9. Right Start, Right Question, and Right Manner of Questioning
10. Assisting Remembrance of Offence-Related Detail
11. Responding to Inappropriate or Disruptive Behaviour and to Resistance
12. Evaluation: The Last Piece of the Jigsaw
13. Interviewing the Witness: Key Considerations
14. Interviewing the Developmentally Disadvantaged Witness: Key Considerations
15. Interviewing the Developmentally Disadvantaged Witness: Orientation and Assessment (O&A) and Investigative Interviewing
16. Interviewing the Suspect: Key Considerations
17. Interviewing the Suspect who Exercises the Right to Silence
18. Interviewing the Suspect Who Answers Questions
19. Interviewing the Suspect who Produces a Prepared Statement
20. Interviewing in Special Circumstances
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Investigative interviewing : the conversation management approach

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