Useful, usable, desirable : applying user experience design to your library
著者
書誌事項
Useful, usable, desirable : applying user experience design to your library
ALA Editions, an imprint of the American Library Association, 2014
大学図書館所蔵 件 / 全2件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes bibliographical references and index
内容説明・目次
内容説明
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this useful primer, user experience (UX) librarians Schmidt and Etches identify 19 crucial touch points such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's
Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members
Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and way finding, online presence, and using the library
Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance
Easy to dip into as the need arises, this book points the way towards ensuring that your library is a welcoming space for everyone.
「Nielsen BookData」 より