Utilizing the 3Ms of process improvement in healthcare : a roadmap to high reliability using lean, six sigma, and change leadership
著者
書誌事項
Utilizing the 3Ms of process improvement in healthcare : a roadmap to high reliability using lean, six sigma, and change leadership
（A Productivity Press book）
CRC, c2012
- : pbk
- タイトル別名
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Utilizing the three Ms of process improvement in healthcare
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注記
Includes index
内容説明・目次
内容説明
Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as well as some who have failed. It identifies the specific elements that were missing or defective in the failed attempts to teach readers about how the three elements work together.
Arming you with a culture change method that is based on changing behaviors, it provides a leadership and management guide to achieving your objectives. The 3Ms have worked for Ben Franklin, Abraham Lincoln, and the author's teams across the globe. Now, with this book, you can put the power of the 3Ms to work for you in your quest towards improving processes, providing better care, and reducing costly errors.
The author encourages reader interaction and feedback on his website: www.rpmexec.com. He also provides you with access to the forms and templates described in the book.
目次
Foreword, Acknowledgments, Preface, About the Author, 1. Overview of Process Improvement and the 3Ms, 2. Change Leadership, 3. Resistance to Change and Process Improvement, 4. Process Improvement Methodologies, 5. Roadmap for Process Improvement, 6. Chartering the Process Improvement Work, 7. Stakeholder Analysis, 8. Finding the Root Causes, Improving, and Controlling, 9. Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier, 10. What to Measure, 11. Measure Risk to Achieve High Reliability, 12. Measurement as a System, 13. How to Share and Communicate Measurements, 14. 3Ms: Manage to the Measure, 15. 3Ms: Make It Easier, 16. High Reliability, 17. Summary, Appendix 1: Roadmap for Performance Excellence, Appendix 2: Process Improvement Foundational Tools, Appendix 3: The Emancipation Proclamation, Appendix 4: Charter Template, Appendix 5: Stakeholder Analysis Template, Appendix 6: Hand Hygiene Data Collection Sheet, Appendix 7: Hand Hygiene Compliance Chart for Posting, Appendix 8: Measure Data Collection Tool, Appendix 9: FMEA Severity, Occurrence, Detection Tables, Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis
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