Managing consumer services : factory or theater?

Author(s)

• Baglieri, Enzo
• Karmarkar, Uday S. (Uday Sadashiv)

Bibliographic Information

Managing consumer services : factory or theater?

Enzo Baglieri, Uday Karmarkar, editors

Springer, c2014

Note

Includes bibliographical references

Details

• NCID: BB1802257X
• ISBN:
  • 9783319042886
• LCCN: 2014939623
• Country Code: sz
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Cham
• Pages/Volumes: xii, 280 p.
• Size: 25 cm
• Classification:
  • DC23 : 658.812
• Subject Headings:
  • LCSH : Customer services -- Management