How libraries make tough choices in difficult times : purposeful abandonment
著者
書誌事項
How libraries make tough choices in difficult times : purposeful abandonment
（Chandos information professional series）
Chandos Pub., 2013
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注記
Includes bibliographical references (p. 195-208) and index
内容説明・目次
内容説明
Contemporary library managers face the need to make difficult choices regarding resource allocation in the modern business environment. How Libraries Make Tough Choices in Difficult Times is a practical guide for library managers, offering techniques to analyze existing and potential services, implement best practices for maximizing existing resources, and utilize pressing financial scenarios in order to justify making difficult reallocation decisions. The book begins by asking the fundamental questions of why, what, and how, moving on to look at how to manage expectations and report to both administration and faculty. The book then considers the four 'D's of Do, Delegate, Delay and Drop, before covering project management, and how to understand the mission and objectives of your organisation. The book then focuses on: service quality improvement analyses; identifying underlying issues; reviewing resources; identifying best practice; managing feedback and expectations; and looking at decision making skills and implications.
目次
List of figures
List of case studies
Acknowledgements
About the author
Introduction
Chapter 1: Considered and effective leadership
Abstract:
Why undertake a review?
Managing expectations, not operations
Reporting to multiple masters: finding a balance of service quality and efficiencies
Involvement and understandings across the organization
The four Ds: Do, Delegate, Delay, Drop
Project management
Decision-making skills and implications
Chapter 2: Preparing for analysis
Abstract:
Failure is easy, success takes thoughtful effort
Understanding the Mission and objectives of your organization
Decide on transitional or transformative change
Emphasize an ongoing process
Continue to communicate your clear intentions
Managing operations or managing expectations
Chapter 3: A few important analysis techniques
Abstract:
Reviewing operations proactively and willingly
Beyond re-engineering
The importance of project management
Problem discovery processes
Chart goals, operations, and interests
Completing the review program
Outside factors and influences
Assessments: some initial and obvious first analysis opportunities
Chapter 4: Understanding and utilizing data and statistical reports
Abstract:
Collection and analysis of appropriate data
Evidence-based collection and analysis of appropriate data
Using data effectively
Utilizing statistics
Internal reports
Chapter 5: Environmental scans and the power of best practices
Abstract:
Steps toward identifying best practices
Performing Service Quality Improvement analyses
Case Study 10: Best practices for analytics and web interfaces
Chapter 6: Key management skills that contribute to organizational leadership and direction
Abstract:
Normal staff attention to tasks
Leadership skills
Assessment skills
The four Ds: Do, Delegate, Delay, Drop
Harness internal power
Conclusion
Appendix A: Start-up scenarios to ponder
Appendix B: Suggested readings
Index
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