Assessing service quality : satisfying the expectations of library customers

著者

• Hernon, Peter
• Altman, Ellen
• Dugan, Robert E.

書誌事項

Assessing service quality : satisfying the expectations of library customers

Peter Hernon, Ellen Altman, Robert E. Dugan

Facet Publishing, 2015

3rd ed

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BB19430968
• ISBN:
  • 9781783300594
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: London
• ページ数/冊数: xiii, 218 p.
• 大きさ: 28 cm
• 分類:
  • DC23 : 025.5
  • DC : 025
• 件名:
  • LCSH : Public services (Libraries) -- Evaluation
  • LCSH : Public services (Libraries) -- United States -- Evaluation