South Africa's BPO service advantage : becoming strategic in the global marketplace

著者

• Willcocks, Leslie
• Lacity, Mary Cecelia
• Craig, Andrew (Andrew S.)

書誌事項

South Africa's BPO service advantage : becoming strategic in the global marketplace

Leslie P. Willcocks, Mary C. Lacity and Andrew Craig

（Technology, work and globalization）

Palgrave Macmillan, 2015

注記

Includes bibliographical references and index

内容説明・目次

内容説明

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

目次

1.The Global BPO Market: South Africa In Context 2. Country Attractiveness International Comparisons 3. South Africa BPO: Performance and Prospects 2011-2018 4. In Their Own Words 5. South Africa BPO Case Studies: An Overview 6. Case One: British Gas Selects WNS South Africa for Call Centre Services 7. Case Two: From Down Under To Over Yonder - iiNet and Merchants 8. Cases Three and Four : Launch Pads and Landing Strips - Full Circle Navigates Two Newcomers to South Africa's BPO Industry 9. Case Five: Talk Talk and CCI Transform a Supplier Into a Partner 10. Case Six: Radiant Law Rethinks Legal Services 11. Case Seven: The Value of South Africa's Shared Services 12. Lessons And Conclusions Appendix A Appendix B

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BB19485824
• ISBN:
  • 9781137474049
• LCCN: 2014049545
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Basingstoke
• ページ数/冊数: xxii, 211 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HD2368.S6
  • DC23 : 658.4/0580968
  • DC : 658
• 件名:
  • LCSH : Contracting out -- South Africa
  • LCSH : Information technology -- Contracting out -- South Africa
• 親書誌ID:
  • BA80195130