South Africa's BPO service advantage : becoming strategic in the global marketplace
Author(s)
Bibliographic Information
South Africa's BPO service advantage : becoming strategic in the global marketplace
（Technology, work and globalization）
Palgrave Macmillan, 2015
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Table of Contents
1.The Global BPO Market: South Africa In Context 2. Country Attractiveness International Comparisons 3. South Africa BPO: Performance and Prospects 2011-2018 4. In Their Own Words 5. South Africa BPO Case Studies: An Overview 6. Case One: British Gas Selects WNS South Africa for Call Centre Services 7. Case Two: From Down Under To Over Yonder - iiNet and Merchants 8. Cases Three and Four : Launch Pads and Landing Strips - Full Circle Navigates Two Newcomers to South Africa's BPO Industry 9. Case Five: Talk Talk and CCI Transform a Supplier Into a Partner 10. Case Six: Radiant Law Rethinks Legal Services 11. Case Seven: The Value of South Africa's Shared Services 12. Lessons And Conclusions Appendix A Appendix B
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